Reply to every new lead in under a minute.
First Reply texts every new enquiry from your business within 60 seconds, day or night. It asks your qualifying questions and books the job, or hands you a lead that's ready to talk.
Replies 24/7From your business nameWorks with your CRM
The first business to reply sets the conversation
Most people send the same enquiry to two or three businesses. While you're with a client or asleep, someone else is already asking about their budget and offering a time. First Reply makes sure that someone is you, at 7am or 11pm.
What happens when a lead comes in
Every step runs on its own, and your team can step in at any point.
It replies in under a minute
A friendly text from your business name, referencing what they asked about.
It asks your questions
Location, what they need, timing, budget. Whatever you'd ask on the phone to work out if they're a fit.
It books or hands over
Good fits get booked straight into your calendar. Bigger jobs go to you with the answers already in hand.
It follows up
If they go quiet, it checks in a few more times over the following days, then stops.
Wherever your leads come from
First Reply picks up enquiries from the places you already get them and logs every conversation back into your CRM or job software.
Pairs well with
Leads who call instead of filling in a form are covered by the AI Receptionist. Leads who never went ahead get picked back up by Quote Recovery.
First Reply questions
Does it reply by SMS?
SMS by default, because that's what people actually read. WhatsApp and Messenger can be set up too if that's where your leads land.
Can I change what it says?
Yes. We write the conversation with you on the build, in your tone, and we adjust it as we see how your leads respond.
What if a lead asks something it can't answer?
It hands the conversation to you with the full history, so you pick it up without starting over.
Will it double up if my team already replied?
No. Once someone from your team takes over a conversation, First Reply steps back.
Included, every time
Month to month, 30 days' noticeNothing goes live until you approve itLive in 2 to 4 weeks
Find out how many leads you're losing to slow replies.
Book a 30 minute discovery call. We look at your enquiries, your customer list and your software, then show you exactly where Covaro AI would find work. We aim for every system to pay for itself inside eight weeks, and we'll tell you on the call if your numbers get there.
We only take on a few new builds each month so every system is built properly.